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RBS Emergency Hot Site Servers are available for RBS Service Providers whenever a natural disaster affects your data center. If your RBS Server goes offline because of a natural disaster, we can temporarily take backups from your customers at our own Hot Site near Memphis, Tennessee so your business doesn't suffer further. When the disaster is over and your RBS Server is back online you can download your backups.
Free Hot Site service is available to our Service Providers with Priority Maintenance Subscriptions who are directly impacted by natural disasters such as hurricanes, winter storms, widespread power outages, earthquakes, tornadoes, fires, and floods. Hot Site service is available on a first-come, first-served basis until our Hot Site resources are maxed out. Free Hot Site service is usually not available for server outages caused by events other than those naturally occurring events described above.
The Procedure
Call: 901-405-1234 during business hours, 9-5 US Central Time.
EMail or FAX us your customers' account information, and your contact information. (see below)
Download the following utility, which will export your customers' account information to a text file for you to store as a backup. Print the text file and keep it in a safe place.
In Case of an Approaching Hurricane or Winter Storm
EMail or fax the exported file to RBS BEFORE your power fails. We will load your customers' account data into one of our Emergency Servers, ready to redirect your customers to Memphis using the Server Locator as soon as you declare an emergency. We will not redirect your customers until you tell us to, OR until your Server goes offline.
After we have loaded your customers' account data, we will begin monitoring your RBS Server. We will transfer your customers automatically if your RBS Server goes offline for longer than one hour. If you DO NOT want us to monitor your Server, tell us so when you send your customers' account data file.
You can also contact us by email 24/7 to declare an emergency and have us transfer your customers.
In Case of an Unexpected Disaster Without Warning
Send your exported customer accounts file to RBS. Follow the rest of the procedures as closely as you can. Please note that free Hot Site service is usually not available for server outages caused by events other than those naturally occurring events described in the first few paragraphs of this page.
When the emergency has passed and your data center is back online, notify us again. We will shut down your accounts here and you can resume taking your customers' backups.
Depending on when you declare an emergency, or when your Server goes offline, there could be a delay of up to 12 to 24 hours to bring your accounts online in Memphis. Declarations made during normal business hours are the quickest. Holidays, weekends, and nights take the longest. To conserve resources for everyone, please do not declare an emergency unless you REALLY have one.
Please try to have your customer accounts text file in our main office in Memphis 12 hours prior to your declaration. Phone us for an email address to send it to. In the body of the email give us your name and all contact information including cell phone, alternate email address and phone numbers. We need your command port number (usually port 21 or 2774). Please remember that you might not have electricity, Internet, telephone, or cell phone service when you try to contact us.
For 20 or fewer active clients, you can optionally send us your customer accounts file by email or fax. Our fax number is: 901-861-8075. If you don't have time to download and run the Export utility (at the link above) you can optionally email, fax, or phone in the username, password, and account group number of each active client.
To declare an emergency:
By phone: Dial 901-405-1234 during business hours, 9-5 US Central Time. If you can, also send us an email formatted as in the next paragraph.
By email: Send an email to info@remote-backup.com with subject line, "EMERGENCY ACTIVATION" without the quotes. The words EMERGENCY ACTIVATION must be the first two words on the subject line, and must be spelled properly and capitalized. This will automatically page the Hot Site manager 24/7.
However you contact us, be sure to give us a phone number where we can reach you during the day, night, and weekend, including alternate numbers, and enough information for us to identify you and find your customer accounts export file or customer list.
Your customers must be using port 21 or port 2774. We usually have two emergency servers available for use, one on each port. We may not be able to service other port numbers.
We can automatically redirect the customers of Service Providers who have programmed their Server Locator address into their Client software. Service Providers not using the Server Locator will be responsible for manually redirecting DNS to one of our Emergency Servers. You can also manually edit the Client configuration to point to the IP address of our Emergency Servers.
Because many Service Providers might share an Emergency Server here, we may not be able to take customers with duplicate user names. For example, if one Service Provider has a user who logs in as "Earl," we will not be able to take another customer from another Service Provider with a username of "Earl". For this reason we recommend prefacing each username (when you add customers) with the serial number of your RBS Server.
We will be able to perform backups for your customers, and restores of data sent to the emergency servers. We will not be able to back up your RBS Server, or to load existing backed-up data, or to do high-volume backups. Please do not send backups of your own RBS Server.
We will turn off the Emergency Servers as soon as all Service Providers can operate on their own again. Please notify us as soon as your own RBS Server is out of danger, and you can take your customers back. When your RBS Server is back on line and stable, we will redirect your customers back to you.
After the danger has passed, you can FTP the data to your own server.
For more information, please contact us. 901-405-1234 or sales@remote-backup.com
Latest Advisories
National Hurricane Center (Atlantic)
Active tropical cyclones in the Atlantic, Caribbean, and the Gulf of Mexico. Data provided in real-time from the National Hurricane Center September 5th, 2010 07:51:28 CDT -0500
000
ABNT20 KNHC 051133
TWOAT
TROPICAL WEATHER OUTLOOK
NWS TPC/NATIONAL HURRICANE CENTER MIAMI FL
800 AM EDT SUN SEP 5 2010
FOR THE NORTH ATLANTIC...CARIBBEAN SEA AND THE GULF OF MEXICO...
SHOWER AND THUNDERSTORM ACTIVITY REMAINS DISORGANIZED IN ASSOCIATION
WITH THE REMNANT LOW OF GASTON LOCATED ABOUT 750 MILES EAST OF THE
LEEWARD ISLANDS. HOWEVER...ENVIRONMENTAL CONDITIONS APPEAR
CONDUCIVE FOR DEVELOPMENT OF THIS SYSTEM AND A TROPICAL DEPRESSION
COULD RE-FORM IN THIS AREA DURING THE NEXT DAY OR TWO. THERE IS A
HIGH CHANCE...70 PERCENT...OF THIS SYSTEM BECOMING A TROPICAL
CYCLONE AGAIN DURING THE NEXT 48 HOURS.
RADAR IMAGERY FROM MEXICO INDICATES THAT A BROAD AREA OF LOW
PRESSURE LOCATED OVER THE EXTREME SOUTHWESTERN GULF OF MEXICO HAS
CHANGED LITTLE IN ORGANIZATION DURING THE LAST SEVERAL HOURS.
ENVIRONMENTAL CONDITIONS APPEAR FAVORABLE FOR ADDITIONAL
DEVELOPMENT AND A TROPICAL DEPRESSION COULD FORM DURING THE NEXT
DAY OR SO BEFORE THE SYSTEM MOVES INLAND. THERE IS A HIGH
CHANCE...60 PERCENT...OF THIS SYSTEM BECOMING A TROPICAL CYCLONE
DURING THE NEXT 48 HOURS AS IT MOVES NORTHWESTWARD AT 5 TO 10 MPH.
ELSEWHERE...TROPICAL CYCLONE FORMATION IS NOT EXPECTED DURING THE
NEXT 48 HOURS.
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RBS Emergency Hot Site Servers are available for RBS Service Providers whenever a natural disaster affects your data center. If your RBS Server goes offline because of a natural disaster, we can temporarily take backups from your customers at our own Hot Site near Memphis, Tennessee so your business doesn't suffer further. When the disaster is over and your RBS Server is back online you can download your backups.
